EMERGENCY & NON-EMERGENCY GUIDELINES
We are pleased to provide our residents with 24 Hour Emergency Service. We believe that if you know what to expect from us, then you will be better prepared to deal with an unexpected event. Please keep these instructions handy for easy reference. Thank you.
No Hot Water: This may be considered an emergency ONLY if there has been no hot water for an extended period of time: days not hours. In the event of no hot water, and it is not during a contractor’s normal business hours, we may be unable to repair the problem in as timely a manner as we would like, so be resourceful in the meantime. Please report the problem via email at firstname.lastname@example.org.
Clogged or Backed Up Toilet: This may be considered an emergency ONLY if there is only one toilet in the unit AND you have made every effort, including plunging, to clear the stoppage yourself. In any case, turn off the valve behind the toilet, shut the lid and clean up any mess—due to health issues, our staff will generally not begin work until area is cleaned up and essentially free of bacterial contaminants. Please report the problem via email at email@example.com.
Noise Complaints or Security Issues: Please contact 911. If the problem is serious enough to involve the Police, you will still want to make us aware of the situation so we can address it properly. Please report the problem via email at firstname.lastname@example.org.
Air Conditioning: Failure of the AC system is NOT an emergency. Please report the problem via email at email@example.com.
Locked Out or Any Key Problems: If you lock yourself out of your apartment, you will need to obtain the back up key from the Sugar Beach Resort, 1773 North US-31 N Traverse City, MI 49686. You will be required to provide your valid photo ID with your current address to verify your identity. This spare key must be returned to the office within 90 minutes, or a $100.00 key charge will be assessed.
THE LOCK MAY NOT BE CHANGED.