How to Contact Us

In the case of a true emergency please call The Sugar Beach Resort at 231-938-0100, the property is staffed 24/7/365. Please read through this document to prepare yourself with our helpful guidelines.

For the best response when you call about the emergency, please provide the staff with:

  • Your name
  • Your addres including apartment number
  • Your telephone number
  • A description of the problem

We can also be reached by email by clicking HERE.

Missed Appointments, Neglect and Unnecessary Service Calls:

The TENANT is responsible for the payment of any invoice for which a repair was made for damage, etc., caused by their misuse or neglect. The TENANT is also responsible for the payment of any service call charged by a contractor for:

  • A missed appointment
  • For not providing access to the unit when requested
  • For not leaving any keyless bolting devise unlocked and/or not following other instructions resulting in the contractor not being able to gain access to the property
  • In the event that there is a pet that the contractor feels is threatening in any way, all pets must be contained or removed during this time.
  • For other reasons that are clearly the fault of, and/or are under the control of the TENANT that do not allow the contractor to complete necessary work.

TENANTS may cancel an appointment with a contractor no less than 90 minutes before the scheduled time. To cancel please call the office during regular hours and speak with a member on the management team.

 

Website maintained by Flight Path Creative.